Careers

Penrhiw Priory, Twr y Felin Hotel and Roch Castle are luxury properties set in the incredible landscape of the Pembrokeshire Coast National Park.

Year round, full and part time employment opportunities are available for service oriented people with a can do, flexible attitude, who can anticipate guests needs and constantly exceed expectations. Experience in a high service level hospitality environment is an advantage, but not essential as training will be provided.

Our current vacancies:
 

For all positions we are looking for people that have a genuine passion for the hospitality industry and a desire to drive the Group’s reputation forward and possess exceptional guest service skills with a can do attitude. We offer well above standard salaries and offer flexible working. We have the Silver Corporate Health Award and are winners of the Health and Wellbeing Award with South Wales Chamber of Commerce. 

Why work with us?

  • Year round permanent employment
  • Part time flexible contracts to work around studies and family life
  • Career advancement opportunities
  • Warm, friendly working environment
  • A 20% reduction if you dine with us.
  • A special Friends and Family rate for anyone that wants to stay at one of our unique venues.
Career Progression
At Twr y Felin Hotel, Roch Castle and Penrhiw Priory we aim to inspire, encourage and develop. We will share our passion for hospitality and tourism, setting you on the path towards success within this industry. We choose to empower you within your job role in order that you thrive and grow. We encourage cross-departmental working in order for each team member to gain knowledge and an understanding of the business as a whole, which in turn offers career advancement within the company, either into senior roles or into other departments.
Training Opportunities
We believe our team is our greatest asset. We want to attract and retain exceptional people, and do so by offering a motivational and stimulating work environment. We invest in training in order to develop your skills and to help you work towards career goals. Training within the group is ongoing, with a variety of opportunities available at regular points in your career.
A quote from a team member about their job

"As Reception Manager my role is central to every stay, from booking to departure; and there is no greater reward for me than when a guest is about to depart and says, ‘I don’t want to leave!’ To me, this speaks volumes about what we do to provide an unforgettable experience; and it gives me tremendous job satisfaction."

Luke Phillips
Reception Manager

To apply telephone 01437 725 555 or email recruitment@retreatsgroup.com for an application form.

Retreats Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Excellence in Customer Service and Health and Wellbeing Award

Silver Small Workplace Health Award

 

We are looking for an Assistant Head Housekeeper to join the team at Twr y Felin.

Working alongside the Head Housekeeper your duties will include:

  • Successfully supervise a team of Housekeepers at Penrhiw Priory/Roch Castle.
  • Work closely with Managers at Twr y Felin, Roch Castle and Penrhiw Priory to ensure that the company standards are the same level throughout all venues.
  • Conduct daily briefings to the housekeeping team in the absence of the Manager.
  • Create daily checklists for the housekeeping team and routinely check their completion.
  • Check completed bedrooms with an eye for detail, ensuring they are cleaned to the company standards.
  • Check public areas, corridors and stairways to ensure they are clean and welcoming to guests at all times.
  • Implement, train and maintain company standards throughout the housekeeping team.
  • Ensure the housekeeping department is staffed to maximize efficiency.
  • Control laundry stock levels, and ensure that all laundry is used appropriately at all times.
  • Liaise and communicate with other departments within the hotel to ensure that the guest’s comfort and wellbeing is ensured.
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Work at an efficient pace to ensure guest rooms are completed prior to their arrival

You will be required to work 5 days out of 7 including most weekends and bank holidays.

What We Will Offer You in Return:

  • Competitive Salary.
  • Annual performance based bonus scheme.
  • Discounted rates in Blas Restaurant.
  • Friends and Family rate to stay in any of our three properties
  • Training and Development
  • Retreats Group Ltd supports the requirements of the Disability Discrimination Act in terms of reasonable adjustments.

We are looking for a bar person to join our busy restaurant team.

You will be responsible for the smooth running of the bar operations during evening service.

It will be working 5 days over a 7 day week.

We are looking for an individual with bar experience and good knowledge of cocktails. Excellent wine knowledge would be preferable, but not essential as training can be given.

The role will also include covering night shifts when the night team are on holiday.

What We Will Offer You in Return:

  • Competitive Salary.
  • Annual performance based bonus scheme.
  • Discounted rates in Blas Restaurant.
  • Friends and Family rate to stay in any of our three properties
  • Training and Development.